The Hanover Theatre
Production Manager

A word from Troy Siebels, President and CEO

Production Manager

DEPARTMENT: Production

POSITION: Production Manager

REPORTS TO: VP of Operations

JOB TYPE: Full Time, Exempt

START DATE: Flexible

SALARY RANGE: $70-$80k


  • Full benefits including HMO/PPO 75% employer paid plus 75% employer paid deductible

  • Generous vacation policy and 16 paid holidays

  • 401k with employer match

  • Short & long term disability, life insurance

  • Participation in annual bonus pool

  • Relocation assistance

Position Summary

The Production Manager will be responsible for oversight of production and events at The Hanover Theatre and BrickBox Theater and will report to the Vice-President of Operations. They will have primary responsibility for the oversight and coordination of union stagehands, technical service vendors, backstage caterers, and other vendors that may be utilized for the purposes of the production. Together with the Assistant Production Manager, the Production Manager will serve as primary point of contact for all back-of-house activities and ensure a world-class experience for touring production staff, management and talent. Together with the Assistant Production Manager, the Production Manager will oversee and coordinate in-house produced events.

Essential Duties

  • Advance coordination with visiting tours and performers:

    • Provide cost estimates based on touring riders as necessary to support booking of events

    • Manage all advance communication and coordination with visiting tours and performances, and with local users of the theatre, including technical, security, hospitality and other requirements

    • Schedule call times for stagehands through IATSE Local 96

  • Direct and coordinate stagehand and backstage vendor activities:

    • Provide oversight of all production and technical staff

    • Track labor hours and production costs and assist with payroll and invoice verification for show settlements

    • Implement effective process and checks & balances for stagehand payroll

    • Respond to requests, issues and concerns of production, company and tour management and coordinate resolution efforts

    • Coordinate and liaise with backstage vendors which may include are not limited to audio/visual, sound, lighting, projection, IT and caterers

    • Compile and distribute event information to all stakeholders, and communicate and coordinate with operations, facility and other staff on night of event

  • Contract Management:

    • Manage relationship and collective bargaining agreement with IATSE Local 96

    • Exercise discretion and independent judgement with respect to matters of significance when necessary

  • Technical Operations:

    • Maintain a thorough knowledge of production department inventory, and prepare/update facility technical information to provide to visiting tours

    • Coordinate preventative and emergency maintenance of backstage theatrical systems

  • Be present at all major events and secondary events as schedule allows or is required. This includes evenings, weekends, and some holidays. Due consideration will be made to ensure adequate time off is given during busy programming times.

  • Work with THT Conservatory and THT Rep leadership on the budgeting, planning and execution and supervision of all technical elements for all projects produced in-house

  • Participate in facility and operational trainings as required

Skills and Qualifications

The employee must possess the following knowledge, skills and abilities and be able to demonstrate that they can perform the above responsibilities and essential functions to a high level of competency, with or without reasonable accommodation.

  • Ability to work extended or irregular hours to include days, nights, weekends, and holidays is required.

  • Ability to read, listen and communicate in English at a high level of proficiency, both verbally and in writing.

  • High level of proficiency in Microsoft Word, Excel, Outlook and use of the internet.

  • Ability to work in a fast-paced environment with attention to detail.

  • Ability to work independently and problem solve.

  • Ability to collaborate professionally and productively with other staff.

  • Superior organizational and time management skills.

  • Ability to manage and coordinate numerous projects and tasks simultaneously in a busy, high-pressure environment.

  • Ability to effectively deal with internal and external customers, donors and members with high levels of patience, tact and diplomacy.

  • Ability to maintain a friendly, positive and professional attitude.

  • Possess a general understanding of the principles of stagecraft, manual and automated rigging systems, lighting design, audio reinforcement, stage management and event management.

  • Possess a general knowledge and/or understanding of working with collective bargaining units.

  • Ability to comprehend and interpret technical documents and drawings.

  • 5+ years experience in production or event management in theatre, arena, theme park, convention center, or similar public facility.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee, with accommodation if needed, to successfully perform the essential functions of this job.

  • Ability to stand for long periods of time (upwards of 5 hours) and climb stairs repeatedly.

  • Ability to stoop, kneel, crouch, crawl, reach, handle, and feel.

  • Ability to move throughout theatre environment and building, and continuously perform essential functions for an extended period of time.

  • Ability to see details at close range.


About The Hanover Theatre


With sweeping grand staircases and elegant chandeliers, The Hanover Theatre and Conservatory for the Performing Arts transports its audience back to the time when a night out at the theatre was one of the most delightful entertainment options available. Today, it serves as a center of culture, education and community. It also symbolizes the rebirth of a city.


The Hanover Theatre seats 2,300 audience members before its historic stage. Renovated and restored in 2008, the theatre brings internationally recognized performers, popular Broadway shows and thought-provoking stage pieces to central Massachusetts. Our restoration and therefore new ability to bring the world to Worcester served as a catalyst for the revitalization of Worcester’s (and central Massachusetts’s) cultural district. With the theatre at its center, our city became a place where the performing arts were not only accessible, but world-renowned.


The Hanover Theatre Conservatory, opened in 2017, serves 500 students weekly year-round in intensive classes and workshops in theatre, dance and technical theatre; and has already built a reputation throughout our region for high quality pre-professional training.


To ignite and nurture a passion for the performing arts in audiences and artists of today and tomorrow.



To be a dynamic downtown destination where all people can experience the transformative power of the performing arts.

Anti-Racism Statement and Action Steps

The Hanover Theatre for the Performing Arts (THT) is committed to an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, creed, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. We acknowledge the presence of implicit bias inherent in systems and practices in our industry and beyond; and our role in working to dismantle those systems. We believe that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.


Action steps are defined within our current strategic plan; steps with 2022 milestones include revision of hiring practices and employee guidelines through a DEIB lens with consultant guidance; organization-wide training; institution of new reporting mechanisms; bi-lingual ticketing and audience services; and racial diversification of staff and Board.

Covid Safety Policy


We care deeply about the well-being and safety of our audiences, artists and staff, and have been closely monitoring the evolving CDC guidance on COVID and its impact on our local community. For the safety and comfort of all who attend our shows, we have implemented the following protocols:


All staff and volunteers must be fully vaccinated.

All patrons ages 12 and over MUST present either proof of full vaccination or negative COVID-19 test in order to enter the theatre. When accompanying a vaccinated adult, children under 12 are allowed to enter. When accompanying an unvaccinated adult, children 12 and under must present proof of negative COVID-19 test to enter. Information will be checked against a valid photo ID prior to entry.

If patrons are unable to be fully vaccinated or to verify vaccination for any reason, proof of a negative COVID-19 test (PCR test within 72 hours or antigen test within 24 hours of the show that you are attending) is required and can be provided by showing a photo or email of negative test results from a clinic, testing center, medical professional or a time-stamped photo of an at-home test.

Face coverings MUST be worn at all times in all areas of the theatre, regardless of vaccination status.

We have completed a full cleaning and disinfecting of all HVAC units, and installed CDC-recommended MERV-13 filters.

We have implemented strict cleaning protocols, focused on high-touch surfaces in particular.

Digital ticketing and ticket scanning have been implemented for all performances.

Concessions sales procedures have been revised to reduce or eliminate physical contact.


If you are visiting The Hanover Theatre and Conservatory administrative offices, please be sure to confirm your appointment in advance for entry. We will continue to evaluate and update these policies as the situation evolves and post the most up-to-date information on our health and safety policies and season shows on this page.